Shipping & Returns

Shipping & Returns Policies


(1) REFUND POLICY

Your satisfaction is very important to us.  We do not usually offer exchange or refunds on any purchases whatsoever - although, in some cases we will consider this.

In this case the customer/buyer shall be solely responsible for all postage/shipping costs back to Quirky Pieces Wholesale Giftware and then all postage/shipping back to the customer/buyer once finalized.

If an item is damaged due to a proven manufacturing problem or fault we will be happy to look into this once our Quirky Pieces Wholesale Giftware Quality Control Officer has inspected the goods/items. Once again, the customer/buyer shall be solely responsibility for all postage/shipping costs back to Quirky Pieces
and then all postage/shipping costs back to the customer/buyer once finalized.

If a manufacturing fault is deemed due once inspected; Quirky Pieces Wholesale Giftware will happily refund the postage charges back to the customer/buyer and offer either a full refund, replacement or exchange.

All goods/items in question must be received at Quirky Pieces Wholesale Giftware within 14 days of original purchase date to take advantage of the above policy.

Please understand, The Quirky Pieces Wholesale Giftware Quality Control Officer will thoroughly check all goods/item and will take pre-shipping photos of all goods/items before packing and after. This ensures the highest quality products are shipped.


At Quirky Pieces Wholesale Giftware we are happy to say that most of our shipping is taken care of through our friends at Fastway Couriers and Star Track Courirs. Fastway Couriers & Star Track Couriers we feel, offer the most competitive rates; with all shipping through Fastways Couriers inclusive of tracking, insurance and signature on arrival of your goods. Once your order has been shipped you will receive full tracking details if Fastway Couriers are used as a shipper. If sent via Star Track Couriers there is no insurance offered unless requested by you the buyer.

PLEASE NOTE: The team at Quirky Pieces Wholesale Giftware thoroughly checks all items before packed and therefore will not be responsible for goods shipped through Fastway Couriers or Star Track Couriers which are lost or damaged in any way on arrival to the buyer. As the buyer (if sent via Fastways Couriers) you have the right to open and check your goods BEFORE SIGNING for by the courier. If there happens to be a transit breakage you must immediately give your package straight back to the courier driver (WITHOUT SIGNING) and contact us immediately. We will then put an insurance claim in on the customers behalf and have a replacement sent or refunded processed. This is not the case with Star Track Couriers. No insurance unless requested is included in your shipping price. Therefore, Quirky Pieces Wholesale Giftware do not take any responsibility whatsoever for breakages or loss in transit.


If Quirky Pieces Wholesale Giftware uses Australia Post - It shall be the sole responsibility of the buyer to seek compensation through Australia Post.Where Australia Post is used, you will be offered a Standard Postage charge. We do strongly advise our customers to email us to request  Registerd Post for their items and to pay the extra for this service. This will ensure insurance and tracking of your goods.

PLEASE NOTE: The team at Quirky Pieces Wholesale Giftware thoroughly checks all items before packed and therefore will not be responsible for goods posted through Australia Post which are lost or damaged in any way on arrival to the buyer.

If Registered Post is chosen and the goods have been lost or damaged in transit, then it shall be the sole responsibility of the buyer to seek compensation through Australia Post. If Standard Post is chosen, unfortunately there is no compensation.

Quirky Pieces will not take any responsibility for goods damaged or lost in transit using Australia Post - Standard. This shall be the sole responsibility of the buyer. Please understand there are no tracking numbers for this service if chosen.

* Purchased items should, in most cases arrive within 7-10 working days.
* Express Post is also available upon request -
  Please email us or call us if you require this service - we will be happy to assist.

* Our postage/shipping charges on this website are quoted for AUSTRALIA-WIDE CUSTOMERS ONLY.

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